After placing your order, we may need 1-2 business days to prepare your order. This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
We will inform you with an email after shipment or if there is any delay.
If you can't find an email 7 days after you’ve placed the order, please contact us.
Q2. Where are your products sent from?
We currently have warehouses in the United States, Europe, China. Products will be sent as per the principle of proximity.
Q3. Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Different items need additional preparation time.
3) Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped.
Q4. How can I track my order?
Please log in to your account >> click on member icon button for more details. It may take 2-3 days to see any activity once it has shipped out from our end.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
Q5. How long does delivery normally take?
As for processing time, we may need 2-3 business days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.
As for delivery time, please check the Shipping Info page. Please log in to your account >> click on member icon and view your order information for more details.
Q7. What payment methods do you accept?
There are different ways you can choose to pay on our website. We support Credit/Debit Card, PayPal, or local payment methods.
Q8. Is there any additional fee beyond purchase?
Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Q9. Is it safe to order from you?
One of the most secure online systems is applied to our website to protect your personal information against unauthorized use.
We are a member of BBB (Better Business Bureau) which is a nonprofit organization focused on ensuring fair and equal transactions between consumers and businesses.
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.
Q10. What is your return policy?
Please view it here.